Shipping policy

Shipping Policy

Thank you for shopping with Juju & Co. Below you’ll find everything you need to know about how and when your jewellery will arrive.

Order Processing

All orders are processed within 5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons, promotions, or new collection launches, processing times may be slightly extended. If there is a significant delay, we will contact you via email.

Domestic Shipping

We offer shipping within New Zealand.

Estimated Delivery Time:
Orders typically arrive within 14 business days after they have been processed and shipped.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking information will be provided once your order has shipped.

International Shipping

We ship internationally to select countries.

Estimated Delivery Time:
International orders typically arrive within 14 business days after processing. Please note that delivery times may vary depending on your country’s postal service and customs procedures.

Customs, Duties & Taxes

[Your Store Name] is not responsible for customs fees, import duties, taxes, or any additional charges applied by your country. These fees are the responsibility of the customer.

If a package is refused due to unpaid customs fees, the customer will be responsible for any return shipping costs and original shipping charges.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking details to update.

Shipping Delays

While we aim to meet our stated shipping timeframes, delays may occur due to:

Postal carrier issues
Customs processing (international orders)
Severe weather or natural events
High-volume periods

We are not responsible for delays caused by carriers or customs.

Incorrect Address Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If a package is returned due to an incorrect address, customers may be required to pay additional shipping fees to have the order resent.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at [your email address] within 7 days of delivery (or expected delivery). We will work with the shipping carrier to resolve the issue as quickly as possible.